IT Service Management Training and Speaking Programs
ITIL V3 Foundations Certification courseThis course introduces students to the ITIL version 3 Service Lifecycle and develops foundation level execution skills. The first step towards best practice execution is to provide your key managers and architects with the most value-packed ITIL Foundations course on the market taught by the most recognizable and proven ITIL Master trainer in the business. COURSE SUMMARY: This three-day course introduces students to the ideas of IT Service Management and provides foundational instruction in the ITIL v3 Service Lifecycle processes. It provides the most breadth and depth of any course on the market while preparing students to take the Foundations v3 exam. Two and a half days of lecture are followed by an afternoon of test preparation and a proctored exam in the late afternoon. Students benefit from Ron's proven expertise that generates better than 95% pass rates.
ITIL V2 Foundations Certification courseYour common vision of success is improving operational and tactical execution skills based on the ITIL framework of best practice. The best course of action is to provide your key managers and architects with the most value-packed ITIL Foundations course on the market taught by the most recognizable and proven ITIL Master trainer in the business. COURSE SUMMARY: This three-day course introduces students to the ideas of IT Service Management and provides foundational instruction in the ITIL operational and tactical processes. It provides the most breadth and depth of any course on the market while preparing students to take the Foundations exam. Two days of lecture are followed by a morning of test preparation and a proctored exam in the afternoon. Students benefit from Ron's proven expertise that generates better than 95% pass rates.
ITIL V2 Service Managers CourseImplementing ITIL Best Practices delivers competitive advantage. Organizations that have groomed and educated Service Managers from within have demonstrated ROI that is orders of magnitude greater than the cost of training. You too can experience results such as these by ensuring that your key leaders have the knowledge and understanding required to successfully execute. Surveys conducted by the itSMF have shown that demand for skilled ITIL Service Managers is growing exponentially year after year. There is no better job security in today's increasingly outsourced environment than to hold the ITIL Service Manager Certification. Your lead instructor Ron B Palmer, ITIL Service Manager since 2002, has demonstrated his core knowledge and experience in his widely acclaimed and EXIN recommended book, IT Service Management Foundations: ITIL Study Guide. As an added value, each student receives a copy of Ron's book so that they can review their Foundation level knowledge. [Buy Now] [Course Overview & Schedule] COURSE SUMMARY: This eleven day course takes students deep into the ideas of IT Service Management and provides comprehensive instruction in the ITIL operational and tactical processes. It provides the most breadth and depth of any course on the market while preparing students to take the Service Manager Exams. Two weeks of lecture and exercises are followed by a full day of test preparation and two proctored exams, normally provided on two consecutive days immediately following test preparation. This course is EXIN Accredited and taught by Ron and another Master Certified trainer. Each student receives:
Execution Gap (workshop)Even with a viable strategy and excellent technical talent, failure often results from poor execution. Achieving success requires that your organization “bridges the execution gap.” Industry has developed operational and tactical best practice frameworks that fill the gap. This workshop will introduce your team to industry best practices in a way that both builds consensus and focuses the group on a common vision and course of action. COURSE SUMMARY: This four-hour workshop exposes your team to market proven operational and tactical best practices designed to bridge the execution gap and deliver on the business alignment promise. It focuses on ITIL operational and tactical best practice processes and relates those processes to other best practice frameworks such as CMMI, COBIT, ISO 20000, Six Sigma, MOF, and others.
IT Service Management Essentials courseYour common vision of success is improving operational and tactical execution skills based on the ITIL framework of best practice. Your organization’s best course of action is to provide your key managers and architects with the most value-packed ITIL Foundations training on the market without the added time and expense of preparing for the Foundations Exam. COURSE SUMMARY: This two-day course introduces students to the ideas of IT Service Management and provides foundational instruction in the ITIL operational and tactical processes. It provides the most breadth and depth of any course on the market. Targeted for immediate results, time is devoted to group discussion related to applying the topics covered to real-world issues instead of reviewing exam topics.
IT Governance
Transforming IT through Service DeliveryThe secret to IT business alignment is hidden in plain sight. We search desperately for the means to alignment with little success, when in fact the answer lies directly before us. Business is the answer; running IT as a business within a business is all it takes to create alignment. IT as a business must deliver something of value in return for value. For Enterprise IT, that "something of value" is Services. Committing to this single fundamental concept will transform everything that Enterprise IT does. ITIL Version 3 explores this concept in detail and provides a Service Lifecycle Model to help clarify and explain how to navigate this transformation. Ron cuts directly to the value and helps you understand how the new version 3 lifecycle model can be leveraged in your organization to drive business-within-a-business value creation.
Improving Decision Making, the Promise of a CMDBThe CMDB is sold as the "Holy Grail" of IT Service Management, when in fact it is simply a wooden cup. Before embarking on a quest destined to end in futility, take the opportunity to clarify the business aligned goal that many attempt to wedge the CMDB into. Once the goal is clear, the purpose, scope, and placement of the CMDB fall naturally into place. ITIL version 3 has taken these criticisms to heart and has responded with Service Asset & Configuration Management. This new process area expands on the CMDB concept, introducing federated CMDBs and places these federated CMDBs within the context of a Configuration Management System (CMS). CMS addresses additional concerns such as Information Management and Service Assets. Let Ron clarify the changes and demonstrate how these new concepts help your organization realize the value potential of the CMDB concept.
Custom MessageYour organization faces unique challenges every day. Your team is looking for that spark of creativity that will free its creative energies and focus everyone on a common vision and course of action. Ron B. Palmer will work with you to craft and deliver an inspiring message that leads to clarity and action.
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