-
-
Recent Posts
Categories
Recent Comments
Category Archives: Services
The Four Aspects of IT Services, Aspect One
IT service management is about delivering sustainable value to the business from the use of technology. It is not about defining the best process. It’s not about assigning process owners or service level managers. It is not about implementing a … Continue reading
What is a Service
Service is an integrated composite that consists of a number of components, such as management processes, hardware, software, facilities and people that provides a capability to satisfy a stated management need or objective. IT services can be divided into customer/end-user … Continue reading
Posted in IT Management, IT Service Management, Services
Tagged IT processes, IT Service, Service Organization
Leave a comment
Who Cares what a Process is?
Process is a series of related activities aimed at achieving a set of objectives in a measurable, usually repeatable manner. It has defined information inputs and outputs, consumes resources and is subjected to management controls over time, cost and quality. … Continue reading
Service Focus Trumps Technology Focus
Every IT organization is familiar with the natural boundaries for communication and cooperation that arise from organizing IT around technology specialties, which are often referred to as technology silos. In the past, there was good reason to organize IT in … Continue reading
Services Have Types?
Service is an integrated composite that consists of a number of components, such as management processes, hardware, software, facilities and people that provides a capability to satisfy a stated management need or objective. IT services can be divided into customer/end-user … Continue reading
Posted in IT Management, IT Service Management, Services
Leave a comment
Customers Want Business Services from IT
Information Technology Service Management (ITSM) embodies the idea that the IT department is a service organization, delivering IT services to the business. As such, IT should be focused on creating and delivering IT services that are defined in business terms. … Continue reading
Posted in IT Management, IT Service Management, Services
Leave a comment
IT is Dead, Long Live IT
Fundamental progress has to do with the reinterpretation of basic ideas. – Alfred North Whitehead IT is a mere infant in the business world, having existed no more than a few decades. By contrast, professions such as accounting, production, economics, … Continue reading
Posted in IT Management, IT Service Management, Services
Tagged IT processes, IT Service, service, Service Organization
Leave a comment