Ron B. Palmer provides vision and insight into
the changing IT service management picture provokes strategic
discussion and provides actionable tactical direction for
rapid operational improvements. As an IT strategist, Ron delivers
structural and organizational insight that directly enhances
business alignment. By actively consulting in the trenches,
adjusting theory to reality, and training on ITIL best practices,
he develops real world solutions that tie day-to-day activities
directly to IT strategy.
With a vision of “enhancing the art and science of
managing complexity,” he engages academia in developing
new and meaningful methods for delivering the Service Management
promise and for educating our future workforce. The industry
is moving relentlessly toward delivering IT as a service,
and Ron is in the forefront as a visionary and thought leader.
Bio