Featured Articles
Core principles on organizational strategy, IT governance, and ITIL execution.
Knowledge and Power
The novice says "knowledge is power," and takes pride in their saying going viral. The master reflects on "the proper application of knowledge creates power." The difference in wording, is mere nuance. The difference in ...
Adobe InDesign TOC Tab Leaders with Spaces
When I wrote my book in 2013 and did the layout in Adobe InDesign, I was able to put tab leaders in my table of contents and have spaces after the chapter title and before the number. I remember this being relatively eas...
The Key to Services is Simplicity
Where organizations start thinking of services in terms of the complications or complexity of delivery they approach services from the wrong direction. Where organizations think in terms of how to make customer transacti...
01-3 Define and explain the concept of a service (SS 2.1.1)
ITILFND01 Service Management as a Practice 01-3 Define and explain the concept of a service (SS 2.1.1) There are a multitude of definitions for the term service. ITIL provides an excellent definition that covers much gro...
01-2 Describe and explain why ITIL is successful
ITILFND01 Service Management as a Practice 01-2 Describe and explain why ITIL is successful (SS 1.4) Many believe that ITIL is successful because it provides a practical approach to apply what has worked for other organi...
01-1 Service Management as a Practice
ITILFND01 Service Management as a Practice 01-1 Describe the concept of best practices in the public domain (SS 2.1.7, Fig 2.3) Best practices are a way of doing things that has been shown by others to produce good resul...
About Ron B. Palmer
Ron is a highly trusted and respected technology management consultant with over 20 years of industry experience working with organizations like Microsoft, Accenture, and Deloitte. He specializes in turning IT into a high-value strategic partner.