Category: Service Desk

  • Key Considerations for Service Desk

    These are some of the key considerations to keep in mind, when implementing the Service Desk function. Information collected here is used in many of the other process areas, so it is important to record as much information as may be required to support the activities of those processes. Service Desk will normally be the […]

  • Goals for Service Desk

    For every need that an end-user has of IT, there should be an acceptable response from the service desk. For every IT activity that affects an end-user’s ability to work, there should be proactive communication from the Service Desk, explaining what to expect. Service Desk should act as the single point of contact for end-user […]