I am a thought leader in IT Service Management with twenty years of IT experience in consulting, training, operational leadership, and book authorship. I have owned my own company developing and delivering ITIL certified training. I’ve worked for a top 4 consultancy delivering consulting services to some of the world’s largest companies. I’ve also held IT leadership roles in small companies early in my career and most recently served as a director-level Lead Architect with a State Farm Insurance Co., a Fortune 50 company. I am an author of three books one on IT Service Management and two on constitutional family law.

Industry Certifications:
Accenture: Manager Level Consultant (2010 - 2014)
Franklin Technology Strategies: Owner (2003 – 2010)
Column Technologies: Senior ITSM Trainer / Consultant (2008 – 2009)
Microsoft: Solutions Architect (1999 – 2003)
Qualcomm: Senior Engineer / DBA (1998 – 1999)
Interlink: Level 3 Technical Support (1997 – 1998)
American Corrective Counseling Services: Director of IT (1997 – 1997)
d'essence Designer Fragrances: Director of IT (1996 – 1997)
Royal BodyCare: Manager of Computer Operations (1994 – 1996)
EDS contractor: Quality Control Technician (1993 – 1994)