Strategy and IT Management

Tag: IT Service Management exam

  • 01-3 Define and explain the concept of a service (SS 2.1.1)

    ITILFND01 Service Management as a Practice 01-3 Define and explain the concept of a service (SS 2.1.1) There are a multitude of definitions for the term service. ITIL provides an excellent definition that covers much ground but truly understanding the concept of service management and running IT like a business requires more than just this […]

  • 01-2 Describe and explain why ITIL is successful

    ITILFND01 Service Management as a Practice 01-2 Describe and explain why ITIL is successful (SS 1.4) Many believe that ITIL is successful because it provides a practical approach to apply what has worked for other organizations and codifies that “best practice” into a framework that others can apply in their organizations—hopefully to achieve similar or […]

  • 01-1 Service Management as a Practice

    ITILFND01 Service Management as a Practice 01-1 Describe the concept of best practices in the public domain (SS 2.1.7, Fig 2.3) Best practices are a way of doing things that has been shown by others to produce good results. Generally, best practices will be developed and proven by leading organizations independently. These best practices are […]