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IT Service Management exam

Strategy and IT Management
IT Management
IT Service Management
ITIL Foundations Exam Study Guide
Services
July 11, 20130

01-3 Define and explain the concept of a service (SS 2.1.1)

ITILFND01 Service Management as a Practice 01-3 Define and explain the concept of a service (SS 2.1.1) There are a multitude of definitions for the term service. ITIL provides...
by Ron B Palmer
Strategy and IT Management
IT Management
IT Service Management
ITIL Foundations Exam Study Guide
July 8, 20130

01-2 Describe and explain why ITIL is successful

ITILFND01 Service Management as a Practice 01-2 Describe and explain why ITIL is successful (SS 1.4) Many believe that ITIL is successful because it provides a practical...
by Ron B Palmer
Strategy and IT Management
IT Management
IT Service Management
ITIL Foundations Exam Study Guide
June 18, 20130

01-1 Service Management as a Practice

ITILFND01 Service Management as a Practice 01-1 Describe the concept of best practices in the public domain (SS 2.1.7, Fig 2.3) Best practices are a way of doing things that...
by Ron B Palmer

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