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Strategy and IT Management
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June 25, 20120

The Four Aspects of IT Services, Aspect Two

If you have been struggling with building a services business, then ITIL has provided some help in the form of a new definition for services targeted to the business owner or...
by Ron B Palmer
Strategy and IT Management
IT Management
IT Service Management
Services
Value
April 15, 20120

The Four Aspects of IT Services, Aspect One

IT service management is about delivering sustainable value to the business from the use of technology. It is not about defining the best process. It’s not about assigning...
by Ron B Palmer
Strategy and IT Management
IT Management
IT Service Management
Services
December 28, 20110

IT is Dead, Long Live IT

Fundamental progress has to do with the reinterpretation of basic ideas. – Alfred North Whitehead IT is a mere infant in the business world, having existed no more than a few...
by Ron B Palmer

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