January 23, 20120Comments

Operations and Development Tear Down That Wall

Many IT organizations suffer from less than optimal communication between development and operations groups. This happens so often that a special term has been created to...

by Ron B Palmer

Change Management

IT Management

IT Service Management

Process

January 20, 20120Comments

One Change Management for all of IT

Many IT organizations have change processes that are specific to different parts of the organization. For instance, development may have its own change process, and each...

by Ron B Palmer

Change Management

IT Management

IT Service Management

January 19, 20120Comments

The CAB is NOT the Change Authority

The change advisory board is an important concept in change management. It is a group of key stakeholders of changes and they serve to advise and assist the change manager in...

by Ron B Palmer

Change Management

IT Management

IT Service Management

January 12, 20120Comments

Urgent Change Doesn’t Mean Bypassing Change Management

Urgent changes represent an unrecognized and unmanaged cost to the typical organization. The costs are easily measured in terms of unplanned downtime, utilization of IT...

by Ron B Palmer