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Strategy and IT Management
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ITIL Foundations Exam Study Guide
Services
July 11, 20130

01-3 Define and explain the concept of a service (SS 2.1.1)

ITILFND01 Service Management as a Practice 01-3 Define and explain the concept of a service (SS 2.1.1) There are a multitude of definitions for the term service. ITIL provides...
by Ron B Palmer
Strategy and IT Management
IT Management
IT Service Management
Services
Value
June 25, 20120

The Four Aspects of IT Services, Aspect Two

If you have been struggling with building a services business, then ITIL has provided some help in the form of a new definition for services targeted to the business owner or...
by Ron B Palmer
Strategy and IT Management
IT Management
IT Service Management
Services
Value
April 15, 20120

The Four Aspects of IT Services, Aspect One

IT service management is about delivering sustainable value to the business from the use of technology. It is not about defining the best process. It’s not about assigning...
by Ron B Palmer
Strategy and IT Management
IT Management
IT Service Management
Services
January 8, 20120

What is a Service

Service is an integrated composite that consists of a number of components, such as management processes, hardware, software, facilities and people that provides a capability...
by Ron B Palmer
Strategy and IT Management
IT Management
IT Service Management
Process
Services
December 29, 20110

Who Cares what a Process is?

Process is a series of related activities aimed at achieving a set of objectives in a measurable, usually repeatable manner. It has defined information inputs and outputs,...
by Ron B Palmer
Strategy and IT Management
IT Management
IT Service Management
Services
Uncategorized
December 29, 20110

Service Focus Trumps Technology Focus

Every IT organization is familiar with the natural boundaries for communication and cooperation that arise from organizing IT around technology specialties, which are often...
by Ron B Palmer
Strategy and IT Management
IT Management
IT Service Management
Services
December 28, 20110

Services Have Types?

Service is an integrated composite that consists of a number of components, such as management processes, hardware, software, facilities and people that provides a capability...
by Ron B Palmer
Strategy and IT Management
IT Management
IT Service Management
Services
December 28, 20110

Customers Want Business Services from IT

Information Technology Service Management (ITSM) embodies the idea that the IT department is a service organization, delivering IT services to the business. As such, IT should...
by Ron B Palmer
Strategy and IT Management
IT Management
IT Service Management
Services
December 28, 20110

IT is Dead, Long Live IT

Fundamental progress has to do with the reinterpretation of basic ideas. – Alfred North Whitehead IT is a mere infant in the business world, having existed no more than a few...
by Ron B Palmer

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