"Hero model" limiting growth?

          IT left out of business strategy meetings?

                    IT forever one step behind business needs?

There is a tremendous skills gap in Enterprise IT today. Even the best IT executives are limited in their impact by poor operational and tactical execution. Why does this happen and how can you overcome it?

Universities are falling short. For decades now, universities have been teaching technology and IT management strategy but nothing in between. The result is that very few IT organizations have world-class execution capabilities.

Business Demands Execution. IT Service Management, ITIL, CMMI, COBIT, ISO 20000, Six Sigma, and other frameworks are all being utilized to fill the capabilities gap. Which should you consider? How do they fit into your IT strategy? What expertise is needed? What are the unintended consequences?

Bridging the "Capabilitie Gap" requires:

6 Insight – into how execution frameworks enable your strategies
5 Perspective – on how to integrate frameworks into your organization
4 Vision – of excellence in execution that drives strategic success

Realize Breakthrough Results for your IT Management Team Today!

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ITSM Knowledge Byte

 

 
Ron B Palmer Picture

Ron B. Palmer a recognized expert in IT Service Management.

Ron has worked as an IT Director, a Senior Engineer with Qualcomm, and an Operations Consultant with Microsoft. He authored the books IT Service Management Foundations: ITIL® Study Guide, an official information source for EXIN’s ITSM Foundations exam and Foundation Exam Tips, a companion guide. He co-founded the first ever graduate program in IT Service Management at the University of Dallas. And he worked with EXIN to improve ITIL V2 questions. He served as an APMG Examiner and wrote exam questions for the ITIL V3 Service Manager's Bridge Course..

Ron is a dynamic IT Management Speaker, a widely respected ITSM Author, a sought-after ITIL Trainer, and an ITIL Master Certified Consultant. He is well respected by CIOs and Senior IT Mangers because of his thought provoking ideas and his practical guidance for immediate results.

 


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