"Hero model" limiting growth?
IT left out of business strategy meetings?
IT forever one step behind business needs?
There is a tremendous skills gap in Enterprise IT today. Even the best IT executives are limited in their impact by poor operational and tactical execution. Why does this happen and how can you overcome it?
Universities are falling short. For decades now, universities have been teaching technology and IT management strategy but nothing in between. The result is that very few IT managers have practical execution skills.
Business Demands Execution. IT Service Management, ITIL, CMMI, COBIT, ISO 20000, Six Sigma, and other frameworks are all being utilized to fill the skills gap. Which should you consider? How do they fit into your IT strategy? What expertise is needed? What are the unintended consequences?
Bridging the skills gap requires:
 Insight – into how execution frameworks enable your strategies
Perspective – on how to integrate frameworks into your organization
Vision – of excellence in execution that drives strategic success
Realize Breakthrough Results for your IT Management Team Today!
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Ron B. Palmer is a recognized expert in IT Service Management.
Ron has worked as an IT Manager, a Senior Engineer with Qualcomm, and an Operations Consultant with Microsoft. He authored the books IT Service Management Foundations: ITIL® Study Guide, an official information source for EXIN’s ITSM Foundations exam and Foundation Exam Tips, a companion guide. He co-founded the first ever graduate program in IT Service Management at the University of Dallas. And he works with EXIN to improve ITIL V2 questions and APMG to write V3 exam questions.
Ron is a dynamic IT Management Speaker, a widely respected ITSM Author, a sought-after ITIL Trainer, and an ITIL Master Certified Consultant. |
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